INTRODUCTION Welcome to the Desktop Guide to Alternative Dispute Resolution. This guide provides clear and concise definitions for the most common dispute resolution terms and procedures.   The guide was written by Jeffrey Krivis of First Mediation Corporation. The contents of this guide are copyright 1999 by Jeffrey Krivis. They may not be duplicated without the consent of the author.   To view the contents of the guide, click on the blue topic tabs below the banner at the top of the page. To return to this introduction from any place in the Guide just click on the banner itself.   Please send feedback or suggestions on the guide to Jeffrey Krivis