ALTERNATIVE DISPUTE RESOLUTION (ADR) Refers to dispute resolution procedures utilized outside of court, cost effective litigation management and litigation prevention techniques BRAINSTORMING The process of inventing options and developing alternatives towards achieving a settlement. This is an open forum where neither party is obligated with respect to the ideas generated CONFIDENTIALITY Private matters discussed and held in confidence by the neutral third party FACILITATE To make easy or easier...to lighten the work of; assist; help [Webster's New World Dictionary] FACT FINDING Informal process whereby a neutral third party investigates the question in issue and submits a report or testifies in court. INTERESTS Concerns, desires, wants. What caused people to take a position NEUTRAL Impartial Third Party; a disinterested party with no "connection" to the matter POSITIONS What people in a dispute want; something decided upon WIN - WIN A proposition in which both sides of a dispute have had an opportunity to explore positions, interests and options for resolution, and ultimately structure an agreement that has "appeal" to both