DEFINITION Voluntary, informal, unstructured process used by disputants to reach a mutually acceptable agreement
NEUTRAL None
ROLE OF LAWYERS May or may not be appointed by disputants to represent them in negotiating
ROLE OF PARTIES May represent themselves in direct conversations with opposing side; high personal involvement; normal communication problems
SCOPE OF PROCESS Unstructured, voluntary and non-binding; position based
OUTCOME Ideally: a mutually acceptable agreement based on shared interests; Realistically: Varies from Win-Win to Lose-Lose