For case coordination, call 818-784-4544 or send an email to Heather Reed.

Heather Reed is a seasoned pioneer in the ADR field. She serves as an independent agent to mediators, Jeffrey Krivis and Mariam Zadeh with First Mediation Corporation. She manages all the marketing, case convening, and client relations for their mediation practices and the organization.

Heather obtained her Masters Degree in Dispute Resolution from Pepperdine Law School/Straus Institute for Dispute Resolution in 1996. Prior to that, she received her Bachelor degree as a double major in Political Science and Sociology, graduating Phi Beta Kappa in 1992 from University of California, Santa Barbara.

She began her ADR career assisting Randy Lowry and Peter Robinson, the Directors of the Straus Institute for Dispute Resolution at Pepperdine Law School, in researching and developing ADR educational degrees. She joined JAMS/Endispute in 1994 convening and managing cases in the Los Angeles market. In 1997, she researched and recruited mediator and arbitrator talent in the Tri-County Region and opened and managed the Santa Barbara office for Judicate West for ten years.

She is a native of Colorado, a proud mother of two young children, a certified birth coach and an active triathlete.

Sylvia Chen received her bachelor degree from California State University, Northridge in 2005 with a degree in biology.

During her senior year of high school, she was a volunteer for First Mediation and California Academy of Mediation Professionals. Sylvia has worked for both companies since 1999 and over time grew into her position of Office Manager, in addition to handling all the firm's case and billing administration.

Aside from her interests in law and government, Sylvia has also donated countless hours to New Horizons, Inc. helping mentally disabled students.

Dana Dickey, is the newest member of our FMC Team, although she is far from new to the field of law, being the daughter of both an attorney and a legal assistant.

A native Californian, Dana attended college at both UCLA and CSUN majoring in Sociology, with special emphasis in social policy and the sociology of law.

Dana is our Office and Case Administrator, assisting both our Office Manager and our Case Manager to ensure that our clients experience superior service at every stage of the mediation process.

Dana is the proud mother of a teenage son, is actively involved throughout his school years, both within the classroom and school governance. Dana also chaired the Parent Involvement Committee at his middle school for three years, and is a fantastic and creative jewelry designer.